You Move Health & Rehab is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Personal information is any information or opinion about an individual that can identify them. This includes but is not limited to names, contact details, medical history, and other health-related information.
3. Collection of Personal Information
We collect personal information necessary for providing healthcare services and managing our clinic operations. This information may include:
- Contact Details: Name, address, phone number, and email address.
- Health Information: Medical history, current health conditions, treatment plans, and other related data.
- Billing Information: Insurance details, payment history, and other financial information. We use the Stripe digital payment platform to securely process payments. Your credit card details may be securely stored through Stripe for the payment of services. Stripe complies with strict industry security standards (PCI-DSS) to ensure the protection of your payment information.
We collect personal information directly from you, such as during consultations, through forms, or via telephone and email. In some cases, we may also collect information from third parties, such as other healthcare providers, with your consent.
4. Use of Personal Information
Your personal information is used for the following purposes:
- Providing Healthcare Services: To deliver and manage your treatment and care.
- Administrative Purposes: To handle appointments, billing, and communications.
- Compliance: To meet legal and regulatory requirements.
- Improving Services: To enhance our services and operations.
We do not use your personal information for any purpose other than those outlined above without your consent, unless required or permitted by law.
5. Use of Client Emails and Mobile Numbers
We may collect and use your email address and mobile number for the following purposes:
- Appointment Management:
- Appointment Reminders: To send SMS or email reminders about your scheduled appointments.
- Post-Appointment Check-Ins: To follow up on your progress and address any concerns after your session.
- Communication:
- Necessary Contact: To notify you of clinic updates, confirm or reschedule appointments, or share important information related to your care.
- Client Support: To respond to your inquiries, share relevant resources, or provide guidance related to your treatment plan.
- Marketing and Promotions:
- Clinic Offers: To inform you about new services, current promotions, or updates to our programs.
- Event Announcements: To notify you about workshops, seminars, or group programs that align with your health and fitness goals.
- Educational Resources:
- To provide tips and information about health, fitness, and rehabilitation that support your goals.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in emails. Appointment reminders and necessary communications will still be sent as part of your care plan and clinic operations.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare Providers: Other medical professionals involved in your care.
- Government Bodies: For compliance with legal or regulatory requirements.
- Service Providers: Third parties who perform services on our behalf, such as IT support, billing services, or payment processing (e.g., Stripe).
- Insurance Companies: For processing claims and payments.
We ensure that any third parties we share your information with adhere to the same privacy and confidentiality standards.
7. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
- Physical Security: Secure storage of physical records.
- Electronic Security: Protection of electronic data through encryption and secure access controls.
- Billing Security: Use of Stripe’s secure platform for payment processing, which complies with PCI-DSS standards.
- Staff Training: Ensuring our team understands their obligations regarding your privacy.
You have the right to access and correct your personal information held by us. To request access or make corrections, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
If you believe that we have breached your privacy or mishandled your personal information, you can lodge a complaint with us. Please contact us with the details of your complaint, and we will investigate and respond as soon as possible.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website or upon request.
For any questions regarding this Privacy Policy or to make a request regarding your personal information, please contact:
